{"id":2428,"date":"2022-05-10T05:31:31","date_gmt":"2022-05-10T05:31:31","guid":{"rendered":"https:\/\/prelive-new.opus.ee\/?p=2428"},"modified":"2026-02-19T15:50:40","modified_gmt":"2026-02-19T15:50:40","slug":"take-a-peek-what-does-opus-application-management-team-do-on-a-daily-basis","status":"publish","type":"post","link":"https:\/\/www.opus.ee\/en\/journal\/take-a-peek-what-does-opus-application-management-team-do-on-a-daily-basis\/","title":{"rendered":"Take a Peek: What does Opus\u2019 Application Management Team do on a Daily Basis?"},"content":{"rendered":"\r\n
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Launching a site, product, or e-commerce outlet is only half the battle, as complex and high-volume applications need regular upkeep, maintenance, and monitoring, to ensure flawless user experience and longevity. Whilst some of this could be handled in-house, more often than not these tasks are better left for dedicated teams, for example, Opus\u2019 experienced Application Management team.<\/p>\r\n\r\n\r\n\r\n

\u201cThe Application Management team broadly covers three large areas \u2013 client requests and bug reports, updates and configuration, as well as ongoing monitoring and hotfixing any issues before they spiral out of control,\u201d explained Hendrik Spiegelberg, Team Lead for the Application Management team. \u201cAll of this leads to increased uptime, higher degrees of security, and peace of mind for the customer \u2013 they know that somebody somewhere is always on alert and ready to ensure uninterrupted service for their applications.\u201d<\/p>\r\n\r\n\r\n\r\n

One of the main business lines for Opus\u2019 Application Management team is e-commerce, where small issues can quickly lead to large-scale problems. For example, should a server encounter an issue or some critical configurations fail right at the start of a major campaign, the losses faced could be substantial. This is especially true if these issues arise at a time when nobody is actively monitoring the system.<\/p>\r\n\r\n\r\n\r\n

However, by employing a dedicated team responsible for the health of the application, these kinds of issues can quickly be fixed.<\/p>\r\n\r\n\r\n\r\n

\u201cEach service contract dictates the degree and terms of monitoring and support, as such, if the client wants their services to be monitored over the weekend, on public holidays, or at any other point in time, we\u2019re there and keeping an eye on everything,\u201d noted the Team Lead, adding that oftentimes issues can be fixed before any customers feel their impact.<\/p>\r\n\r\n\r\n\r\n

\u201cWe might see some irregularities pop up and fix them before they have time to have any wide-scale impact, for example with cache issues or smaller server-side problems,\u201d said Spiegelberg.<\/p>\r\n\r\n\r\n\r\n

It\u2019s not just putting out fires<\/strong><\/h3>\r\n\r\n\r\n\r\n

Whilst reacting to any unexpected issues is a key part of the Application Management service, the bulk of the work handled by the team is a bit calmer and with a longer runway. For example, the team manages all updates and security patching, helps to diagnose smaller issues administrators might face, and reports issues to Opus\u2019 development team to implement bigger fixes.<\/p>\r\n\r\n\r\n\r\n

\u201cThere are a lot of things that we can fix ourselves, but by being under one roof with the people who actually built the systems we\u2019re monitoring, we can refer any bigger and large-scale issues to respective experts who can quickly fix the root causes,\u201d Spiegelberg said.<\/p>\r\n\r\n\r\n\r\n

As such, the Application Management team functions as the first line of defense, ensuring uninterrupted day-to-day operations of any system under their supervision, advising and coaching Opus\u2019 clients, and removing the burden of worrying about every small detail from the clients.<\/p>\r\n\r\n\r\n\r\n

\u201cBe it a business-critical in-house tool, large-scale e-commerce site, customer-facing mobile application, or anything else, we take our tasks seriously and work hard to ensure that any and all issues are dealt with as soon as, and as well as humanely possible,\u201d Spiegelberg added.<\/p>\r\n\r\n\r\n\r\n

Have a project? Check out what Opus can do for you!<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n","protected":false},"excerpt":{"rendered":"

Launching a site, product, or e-commerce outlet is only half the battle, as complex and high-volume applications need regular upkeep, maintenance, and monitoring, to ensure flawless user experience and longevity. Whilst some of this could be handled in-house, more often than not these tasks are better left for dedicated teams, for example, Opus\u2019 experienced Application…<\/p>\n","protected":false},"author":10,"featured_media":2429,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/posts\/2428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/comments?post=2428"}],"version-history":[{"count":4,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/posts\/2428\/revisions"}],"predecessor-version":[{"id":4073,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/posts\/2428\/revisions\/4073"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/media\/2429"}],"wp:attachment":[{"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/media?parent=2428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/categories?post=2428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.opus.ee\/en\/wp-json\/wp\/v2\/tags?post=2428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}